Continuing Education

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CERTIFICATE IN ARTIFICIAL INTELLIGENCE FOR DIGITAL MARKETING

The main objectives of this program is to:

  • To critically assess the strategic business role of innovation management and review the design thinking processes applied in business for value creation.
  • Understand the skills, competencies, and requirements to be a GIG entrepreneur
  • Learn the GIG entrepreneurial concepts of ideation, opportunity recognition, market research and analysis, business model development, financial planning, and business marketing.
  • Think and act with an entrepreneurial mindset in relation to business or any career.
  • Understand the challenges faced by jiggers and the solutions.

Certificate in Big Data and Data Analytics

  • Design data implementation plans and create strategies for data driven solutions
  • Familiar with big data technologies used to deploy data intensive applications
  • Develop big data analytics structures and technologies
  • Design big data storage and computer system implementation
  • Produce actionable big data plan and architectural diagram
  • Develop architecture diagram design

CERTIFICATE IN CUSTOMER SERVICE OFFICER (CCSO)

  • Understand internal and external customers’ expectations and provide adequate service.
  • How to deal with different types of customers
  • The importance of customer service in a business
  • The importance of one’s attitude
  • How to effectively communicate (listen, process and respond) in different situations
  • How to build customer loyalty
  • Dealing with difficult, rude or indifferent customers effectively
  • When and how to escalate difficult situations
  • How to deal with customer complaints and feedback
  • How to manage stress

CERTIFICATE IN DEBTS COLLECTION AND LEGAL PROCESS

Upon completion of this course participants will be able:

  • to acquire broad knowledge in order to secure and employment in debt recovery industry.
  • To master the art of negotiation, possess strong listening skills, be able to address recalcitrant and aloof debtors, creative thinkers and problem solvers.
  • To learn the most innovative and effective debt collection software used by 90% of debt collection agencies.

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